Resources 
Articles & Blog
Articles & Blog
Articles & Blog (104)
When it comes to background check companies, the art of marketing comes with challenges. You are not only a business-to-business service, but also could be used by law enforcement, government agencies, and rental companies/landlords. This means that not only will you need to market to your main players, but also to a wide range of businesses and individuals. Here are five ways to market your background check company: 1. Talk with your existing clients If you already have a great customer base, use them. The best way is to send a letter to your client base asking…
When you think about customer service, most people imagine a reactive approach. A customer has a problem, contacts your support team, and then you act to resolve the issue. This approach works well for some businesses, but you need to do better if you want to separate yourself from the competition. Proactive customer service puts you in the driver’s seat, and it offers a higher level of customer satisfaction and user success. There are five key benefits to a proactive customer support approach: detection, loyalty, feedback, monitoring, and ease of help. 1. Detection Proactive customer management doesn’t…
It’s all about convenience If your organization uses volunteers, you might need to do some due diligence before you pass on responsibility to people new to the team. It’s important to learn about your volunteers before you let them represent you with your clients, staff, or the public. Mobile background checks can be a useful tool if you need fast access to professional background services wherever you are. Our services can help you manage volunteers at an elementary school, preschool, or secondary schools. Perhaps you are working for the community at local libraries, sports facilities, religious institutions,…
Identify The Problem One significant problem with background check companies’ (CRAs) business model today is they’ve been given a backseat to the hiring process. The driver today is Applicant Tracking Systems and HRMS, or in broader terms, MSP (Managed Service Providers). They more or less steer the relationship. If CRAs don’t find a way to change this dynamic and get back in front of the hiring process, they’ll soon see a loss in customer loyalty and revenue. The MSP then ends up taking their business. Being a major platform provider for CRAs with over 70 integrations to…
Technology is the key to advancement in modern day business, and with that in mind, the millennial generation is about to start to enter the workforce. At this point, I am sure you have heard all of the bad things that kids these days are doing, but any negative thoughts on the millennial generation need to be stopped now. They will not have the in-depth industry knowledge that your older employees will have, but they do have it an ability to work with and on technology. The cell phone has radicalised the workplace, and without adaptations to…
Since being put into legislation, the Fair Credit Reporting Act (FCRA) has been a thorn in the side of employers since its inception due to the very real possibility of class action lawsuits by potential employees. We have seen it time and again, a potential employee suing an employer for damages due to a background check, and citing breach of privacy or a host of other issues they need to be covered. However, in May 2016, a precedent was finally set for those seeking damages from companies who refused to hire due to a criminal record check.…
As any HR manager will tell you, tracking your applicants and following them through the hiring process can be difficult tasks at the best of times. If you require background checks, drug testing, or other employee verification tools, it becomes even harder. Background check companies need to offer full integration to make it easier for HR managers and hiring directors to stay on top of their applicants’ progress. If you want to win big contracts with big companies, you need to anticipate and be able to react to their needs. Background checks are a key piece of…
Out With the Old We’re in the process of revamping our user experience at deverus, taking a new approach to better serve our partners. Background check companies are dealing with so many moving parts as they work with their clients that any breakdown is frustrating. What we’ve historically done is take every issue on a case-by-case basis and solved it as efficiently as possible. This has been a great method in the short-term, but we believe there is a better solution. Starting in the second quarter, we are rolling out an account manager model, getting away from…
At its surface, user experience refers to the way a user interacts or engages with a website or other application. There are plenty of articles available that outline that process, so I’d like to take it one step further by digging into how we do it at deverus. We get to know our users so we can better design around their needs. While it may sound cliche, it’s one thing that clearly sets us apart as a software provider. Why do we believe getting to know our clients is the most important thing we can do as…
Let’s face it Millennials have been getting a really bad wrap. I admit it, for a while I was reluctant to hire millennials based on the bad press and stories I had heard from business peers. We know the accusations; laze, entitled, lack focus, determination, want a reward for showing up to work on time, want everything now, not willing to be put through the paces of learning and experience, on and on. So when we began turning our business model towards mobile and the best user experience, who could I turn to? That’s right. These kids…
More than 600,000 jobs have been filled so far this year in the United States, according to the U.S. Department of Labor. The average job posting receives 250 applications, meaning so far employers have sorted through 150 million resumes (hopefully) tailored to their job postings. That’s a lot of HR work, time and money. Most large organizations and a quickly growing number of small and mid-sized businesses are turning to an application tracking system (ATS) to manage this volume and protect their business by following proper hiring procedures. These platforms allow for quick sorting, management and selection…
If ‘data is the new oil,’ a variety of effort must be made to drill and refine the crude oil of big data in order to realize value. No value comes from simply having large volumes of data. Analytics are one key component required. Analyzing big data can bring tremendous value to a wide variety of industries. As consumers, most of us will have appreciated suggested products from Amazon or suggested programming from Netflix. London-based Mastodon C applies big data to city and local government planning in order to benefit society. Recruiting and background checks are certainly…
A background check, it is one of the fundamental steps in securing employment with the vast majority of large companies, and all companies who work within government or with classified material. It not only allows employers to check the factuality of one’s resume but provides valuable information regarding criminal records and employment history. However, those companies and programs that run background checks have seemingly forgotten one key element in their design, user experience. User Experience, or UX for short, is simply how a person feels when interacting with a digital product. UX encompasses a number of factors…
Conducting a background check isn’t an easy, one-size-fits-all process. Research management is often time consuming and a hassle to manage considering all of the variables involved. It’s what deverus has set out to alleviate with our business operation platform. Our customizable tool optimizes the background check process for our clients, consumer reporting agencies (CRA). There will always be a human element to background checks, which is why we set out to make our solution as intuitive as possible. Leveraging our longevity in the industry and insight from clients, we’ve built and continue to refine our software. 1.…
More...
As technology progresses and people spend more of their time online, background checks can rely on Big Data and algorithms to get the job done quicker. “Big Data” refers to the practice of using advanced computing power to collect, analyze, and present lots of information in a format that reveals patterns and trends. These data sets are very large and complex, often with thousands or millions of data points. In the world of background checks, Big Data helps employers and landlords hone in on the best choices for hires or tenants. It can be tedious to review…
Simple If you are an employer, you might benefit from the ease and accessibility of mobile background checks. With the proliferation of smartphones and the progress in app design, there are many options for mobile background checks right at your fingertips. These apps make it simple, affordable, and convenient to run background checks on clients, tenants, new employees, and anyone you need to vet using a background check. With new legislation regarding privacy and the growing power of Big Data analytics, it’s never been better to rely on a mobile background check provider. They make sure you…
There are some jobs that directly impact humanity in a big way. Doctors, firefighters, law enforcement, military — these individuals carry a huge weight with their day-to-day work. The majority of us don’t live in that reality. Baristas, drug store clerks, garbage collectors, and maintenance people don’t claim they’re changing the world. Instead they do their jobs and go home at the end of the day to no fanfare. Still, I challenge you to think of the most influential professionals you come across a daily basis. I’d wager some of them perform seemingly-mundane tasks, but leave a…
Without a doubt, improving the candidate experience is a very hot topic for business of every size. And where background checks have traditionally been a just a painful check box for HR, we believe with the right mobile recruiting technology, they can actually be another touchstone that allows HR to shine with an improved candidate experience. This is how you can help. Make the Information Entry Process Easier Let’s face it, background check companies haven’t been known for speeding up the hiring process. In fact, it’s been the opposite. We require a ton of information and in…