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Articles & Blog
Articles & Blog (102)
Like a rocket, Checkr flew from 0 to $120M in revenue from 2014 to 2016. They have a market valuation of $1B plus. They are now one of the most exciting, dynamic, and largest background check companies in the industry. How did they do this? They first focused on the niche market of the demand economy and the service workforce and they developed great technology to solve a lot of the pains of background checks through automation and a dramatically improved user experience. And they are just getting started. They continue to build their brand, improve technology…
User Success and Measurement Tools Measuring your success in business takes many forms. The most common ones are financial: share price, earnings, return on investment, and dividend growth. One of the most overlooked aspects of measuring your achievements is user success. The loyalty of your client base is arguably the MOST important factor in your ability to survive and thrive in your industry or field. Below, we’ll help you understand some of these new measurement tools and how they can impact your analytics and decision-making. In the past two decades, marketers and business analysts developed new tools…
When you think of the most powerful device in the world, it is not a super computer or quantum computing power; it is simply the smartphone. The smartphone continues to revolutionize and change the very landscape that we consume media in and the way that we interact with companies and their product. This kind of power has never been in the hands of so many; and yet for many in the background check business, they simply do not see the power that they have in front of them. We are going to review some examples of mobile…
Reliability is the basis in which a successful background check company can build upon, and a reliable website is one part of that. We live in an era in which a request for a background check can come at any time day or night, and the ability for your site to be up will mean the difference between success and failure. With that in mind, we are going to dive into what it means when your site receives a 100% uptime, and what is means for your company. Defined Uptime is simply the ability for a website…
When it comes to being successful in business, and more accurately in life, you will need to be able to master the ability to make a meaningful connection. It goes much further than just a handshake and a business card, in today’s competitive marketplace, connections will mean the difference between success and failure. We are going to examine how to make a personal connection without going out of each other's comfort zone. To do this, we will first use conversational cues, then social media and finally staying up to date with your client base. To be successful,…
Background checks help businesses and organizations make good decisions when it comes to HR and recruitment, but there are important rules and regulations to govern the process for employers and applicants. Whether your firm hires one person or thousands, it’s important to know your responsibilities. The Federal Trade Commission and the Fair Credit Reporting Act provide the framework for fair background checks and responsible use of this important hiring tool. Keep in mind that your state might have stricter rules than what’s laid out by federal authorities. Applicant Privacy Matters Although a typical background check relies partly…
Growing a small business is one of the biggest challenges for any budding entrepreneur. The background check industry has lots of competition and many other firms trying to win your clients’ business. With a few simple strategies, you can create a successful growth model to help your company grow this year and in the years to come. Invest in Technology The cost of great technology has been reduced dramatically. Where before you had to build it, now you can buy it. With all the third party platforms like deverus, Tazworks and Accio Data, with minimal up-front investment,…
It’s easy to suggest that companies move away from traditional customer support – transactional and reactive service. Much harder is the implementation and practical strategies to foster a more active strategic partnership between you and your customers/clients. Below, you’ll find a list of six simple strategies to shift your approach to customer support. It’s better to focus on building lasting relationships than simply closing your support tickets as fast as you can. #1 – Listen to the Crowd Your customers have a lot to say if you’ll only listen. Social media, complaints, surveys, informal feedback, and many…
Take a minute and think what you did today. You got up, made some breakfast, went and grabbed a coffee, answered some emails, grabbed lunch with a co-worker, met with a new client, and now are reading this over your afternoon coffee. Now think about this, when did you experience a user experience in real life? You do not think about it, but every time you order a coffee, or simply have an interaction with a company you are interacting with a user experience. Now imagine taking these interactions and putting them to paper, that is what…
Quality Assurance can be a painstaking process, but it doesn’t have to be. Efficient QA can help you deliver outstanding results and maintain a high level of accuracy in your work product. Even the best-designed processes can lose traction with poor-quality inputs and execution. With a thoughtful and integrated QA approach, you can ensure high-quality and accurate outcomes without sacrificing a lot of time, energy, and resources. Streamline it. QA is often a brute-force manual effort to ensure the best outcomes. Auditing your documents and other work product can take hours of time and human resources to…
Whatis.com gives the best definition of the “gig economy” when they say it’s “an environment in which temporary positions are common and organizations contract with independent workers for short-term engagements.” And, as the definition continues, a study by Intuit predicts that by 2020, 40-percent of American workers will be independent contractors. This shift is taking place due to a number of factors including: • So many jobs going to the mobile service economy • Technology allowing people to work from anywhere • Businesses cutting costs with contractors by using them “on-demand” without paying for office space, benefits,…
Let’s face it, the background check process isn’t much fun these days. Ask anyone from the candidates to the hiring managers, Managed Service Providers, and even background check companies -- everyone has a story. Most just roll their eyes and say, “it sucks.” Let’s think about this. The Candidate Applying for a job is a vulnerable experience but -- for the candidate -- the background check is especially stressful. Let’s start with the fact that background check companies are asking someone to fill out lengthy forms either online or on paper, listing sensitive information from Social Security…
As any HR manager will tell you, tracking your applicants and following them through the hiring process can be difficult tasks at the best of times. If you require background checks, drug testing, or other employee verification tools, it becomes even harder. Background check companies need to offer full integration to make it easier for HR managers and hiring directors to stay on top of their applicants’ progress. If you want to win big contracts with big companies, you need to anticipate and be able to react to their needs. Background checks are a key piece of…
Your customer relations assistants and other sales staff have many tools to make a sale, but we often let conversations focus heavily on price above all else. Depending on your line of business, your customers may be highly price-sensitive, but you can still differentiate yourself beyond pricing. It’s up to you to enable the right conversations and help your CRAs steer the discussion into the right territory to make a sale. With the right plan and sales support in place, your team can achieve great results and move the conversation beyond price. Check out some simple strategies…
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Technological progress affects many businesses, and background check companies are no exception to radical advancements and rapid change. If you have screened volunteers in the past, you know that there is lots of room for improvement. From workflow automation and integration to cloud storage and advanced analytics, the modern background check process offers a new level of speed and service for volunteer screening. Workflow Automation Workflow automation makes everything easier. Imagine if your candidates could log in to a portal with your branding and do all of the data entry themselves. Everything else works behind the scenes…
Whatever your line of business, in today’s extremely fast-moving world, staying up-to-date in technology (and more importantly, automation) through improved workflow, integrations and advanced analytics, are part of the cost of doing business. The background check process is no exception. Easier Than Ever In the human resources (HR) industry, through technology and automation, the process of vetting candidates and employees is now easier and more effective than ever. HR demands that any third-party provider use technology to automate the process to increase speed to hire, cut down on errors and improve efficiencies in communication. If you haven’t…
When it comes to background check companies, the art of marketing comes with challenges. You are not only a business-to-business service, but also could be used by law enforcement, government agencies, and rental companies/landlords. This means that not only will you need to market to your main players, but also to a wide range of businesses and individuals. Here are five ways to market your background check company: 1. Talk with your existing clients If you already have a great customer base, use them. The best way is to send a letter to your client base asking…
When you think about customer service, most people imagine a reactive approach. A customer has a problem, contacts your support team, and then you act to resolve the issue. This approach works well for some businesses, but you need to do better if you want to separate yourself from the competition. Proactive customer service puts you in the driver’s seat, and it offers a higher level of customer satisfaction and user success. There are five key benefits to a proactive customer support approach: detection, loyalty, feedback, monitoring, and ease of help. 1. Detection Proactive customer management doesn’t…