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Articles & Blog (102)
Many industries are experiencing rapid changes in response to advanced technology, and the world of recruiting and HR management is no exception. What we see happening in the background check industry as it relates to Applicant Tracking Systems is a call for the industry to stand up and take notice—and take control. Since utilizing Applicant Tracking Systems (ATS) is now the standard for HR, there is downward pressure on background check companies to up their game. The industry has been competing on both price and ability to integrate with the ATS world. The reality is that price…
We all know that change is hard. And change in business is even harder since there are so many dependencies, infrastructure, procedures, resources and investments that have been made in the way business has been conducted. “Change Management” is a booming sector because companies need help with navigating how change is going to impact the overall organization. There is also a lot of fear surrounding change; maybe your workforce will feel like their jobs are at risk, maybe the way certain things have been done will be exposed. Perhaps there is fear about the ability to learn…
One of the most common concerns we hear in our business interactions is how day-to-day tasks, fires and endless to-do lists get in the way of executing on a vision for the future. Most businesses struggle with how to balance everything that needs to get done yesterday with what needs to happen going forward in order to grow. If you find yourself reacting to issues or focusing more on tasks and tactics, this helpful guide aims to offer some simple tips to help you refocus on your strategic goals. Keeping your Strategic Goals Top of Mind Generally,…
In today’s business world, and especially in the background check business, everyone is looking for an competitive advantage. With globalization, and the ability for companies around the world to offer new solutions to your clients, a competitive edge is worth its weight in gold. Staying ahead often comes with recognizing and accepting that change must take place in in order to grow and stay on top. However, it’s difficult for companies to embrace the that short term pain associated with change is worth the long term gain for growth. Looking for Clues that Change is Needed When…
Candidates may not pay your invoices, but they are your core customers in a certain sense. While HR managers and hiring directors ought to be a key focus of your UX design, it also pays to pay a little more attention to the experience of candidates. Whether or not your background check process has direct candidate input or not, candidates can make or break your process. If you make it easy for candidates to navigate your background check procedures, they will reward you with faster completion rates, better data, and reliable results your clients can trust. Candidate…
The Candidate is King Today’s background check providers do well when they focus on candidates. With old players and new challengers in the market, it’s important to carve out any advantages you can. The ultimate success of your service offering and the main driver of your results is the candidate. They are on the frontline of your UX design, your processes, and your primary data entry. It pays to focus on candidates! Applying for a position can be stressful enough, but the background check portion can be not only stressful, but a bottleneck as well. It’s important…
The background check industry has always been a strong business, but many companies that have been in the business for years are seeing some possible headwinds approaching within the industry. Let’s take a look at some of the challenges we are facing as an industry. Millennials will make background check methods adapt to them According to Pew Research, Millennials are forecasted to outnumber Baby Boomers in the workplace by 2028. Millennials have different expectations than previous generations. Privacy issues, enhanced user experience and social media usage are all factors that must be considered as background check companies…
It’s tempting to rely on a good track record and consistent historical results in any field, but businesses are especially prone to equating past success and future performance. Any financial institution or investment broker understands that a long track record of good results is a good predictive tool, but it’s not the be-all-end-all of performance potential. In today’s business world, you will find countless examples of a solid business model failing in the new world of volatility and upheaval. In this article, we’ll walk you through a few reasons why you can’t rely on your past success…
Do you remember when we put a time capsule into the ground in high school and promised you would open it up in 20 years? Imagine if you put someone who was at the cutting edge of business into it in 1997, and woke them up in 2017. Do you think they would be able to be successful in today’s marketplace? The answer is no, and the reason is that they would not be able to keep up with today’s technology. Technology continues to improve business success, and those who do not adapt will simply be left…
In the past few years, we have seen an unprecedented amount of legislation dealing with the background check industry at every level of government. No matter if it is looking at the health industry or a retail job, the layers of laws dealing with background checks for criminal history has seen itself clouded in mystery, and blurred lines have developed. No longer is it black or white in this industry, and we are here to help you straighten out the lines in terms of background checks, and especially in terms of criminal background checks. Federal, State or…
Background check service providers do well when they focus on the client’s needs, but they often overlook the importance of a positive candidate experience. Making life easy for candidates improves response times and overall satisfaction with the process. Background check firms that focus on both the employer and the applicant experience will outperform service providers that cater to employers exclusively. Below, you’ll find four ways that your company can improve the user experience for applicants and employees during the background check process. 1) Improve Accuracy There’s nothing more frustrating for employers and applicants than dealing with the…
The ability to complete the hiring process in a matter of days is a goal for many companies and governments, but in reality, it takes weeks, and all because of background checks. Background checks are a strenuous part of the hiring phase, and yet are a necessary step for most reputable companies. With outsourcing, so prevalent in today’s economy, the difference between a top background check company and their competition is typically the speed in which the check is completed. With this in mind, we are going to look at why speed to market is one of…
You might not know it, but your background check company is a technology company. Knowing this fact can help you plan your operations and better understand your customers’ needs as you build your business out and grow into a bigger, better firm. Thinking about your business as a technology company is an important piece of your strategic planning, and it will help you wrap your head around some of the issues you are likely to face. Background Checks and Technology Businesses Most businesses utilize some form of information technology today, but background check companies in particular need…
Managing legacy systems is often an important part of IT professionals’ and managers’ responsibilities. Every industry must update their software and systems at some point, but few companies can afford excessive downtime and beta testing during the implementation phase. Often, the best option is running new platforms and legacy systems in parallel to maintain your operation effectiveness. The following guide can help you manage your transition and maintain high service standards for your clients. Step One: Have a Plan Planning is crucial for any business, but managing parallel systems requires a thoughtful and meticulous plan to maximize…
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The days of picking up the phone and trying to reach a company for a background check and recording that information on paper are long gone. When it comes to a modern background check processes, companies are starting to automate, and for good reason. We have brought together the top five ways to make your background check processes more automated. 1) Links to various criminal databases One of the barriers that background check companies face is the ability to link with the various criminal databases from across the world. With automation, a candidate’s information can automatically be…
You’ve done it. You had a product vision and now the vision is reality. Hours, weeks, months of work are finally realized and you’ve delivered a product that considered the user experience every step of the way. It’s time to celebrate! There’s only one problem. However well-planned and thoughtful your product is, IT product relies on technology and we all know technology can be squirrely. What happens now? Is your support desk up to the task of world-class support with the user’s experience in focus? Can they clearly articulate the value and vision of the product and…
Relationships have always been a fundamental cornerstone of business; it doesn’t matter at which aspect you look. When one business chooses to trade with another, or countries doing the same, if a consumer opts to shop from one store over another somewhere down the line a relationship is a partial cause. As consumers, we choose to buy things from one business over another who offers the same goods or services. We do this for a number of reasons; the staff is more polite, one is a local store vs. a chain, a personal history with the provider,…
Creating and developing a platform can be a painstaking process to do in house. Not only will you have to interview and hire developers, writers and testers, you will need to maintain the system indefinitely. When this happens it’s easy to lose sight of the fact that you are CRA and not a technology shop. It’s hard to do both really well. This is why so many other companies are looking at outsourcing to a third party as a possibility when it comes to the development of background check platforms. In this article, we are going to…