Articles & Blog

Micah Knox

Micah Knox

Thursday, 18 May 2017 17:56

Technology as the Gateway to Growth

Do you remember when we put a time capsule into the ground in high school and promised you would open it up in 20 years? Imagine if you put someone who was at the cutting edge of business into it in 1997, and woke them up in 2017. Do you think they would be able to be successful in today’s marketplace? The answer is no, and the reason is that they would not be able to keep up with today’s technology. Technology continues to improve business success, and those who do not adapt will simply be left behind. Today’s businesses need to embrace technology solutions as the gateway to growth.

We live in the internet of things

Technology is no longer just about the hardware in one's office, today’s modern businesses have turned into the internet of things; the idea that basically everything is connected to the internet in one way or another. The days of the having to boot up the computer are long gone, and instead, we have gone mobile with tablets, phones, laptops and smart boards that make it easier and easier to communicate and get things done. We live in a world where if it does not happen now, it is not even worth investing in. It is a place where immediate gratification is the norm, and we have no patience for downtime, no wifi or lack of speed. This is where your company can and should thrive.

Implementing new technology

When it comes to implementing new technology solutions, you have to look at the type of company you are. Today’s background check companies will need to ensure that the user experience is top notch and optimized for usage on both mobile and the web. Further to this, you will need to ensure that your company's technology improvements are done for ease of use by the customer, such as a better mobile site or a faster process for your customers. Remember, these improvements surround the customer experience and improving your ability to complete transactions and grow sales, and this is especially true in the background check industry.

How to succeed and grow with technology

A company that has put a focus on the use of technology will see vast improvements in their ability to grow. Advanced technology platforms enable greater automation, mitigate risks of human error, streamlines workflows and provides a framework for future enhancements that can bring sales to the bottom line. Technology is the gateway to growth and a company that fails to implement a solid technology strategy will not only struggle to grow, but will struggle to survive.

You might not know it, but your background check company is a technology company. Knowing this fact can help you plan your operations and better understand your customers’ needs as you build your business out and grow into a bigger, better firm. Thinking about your business as a technology company is an important piece of your strategic planning, and it will help you wrap your head around some of the issues you are likely to face.

Background Checks and Technology Businesses

Most businesses utilize some form of information technology today, but background check companies in particular need to rely on strong IT infrastructure and responsive software applications. Gone are the days of shuffling paper and making trips to the courthouse in person. Today’s background check companies use mobile applications, integrated systems, and cloud database management to deliver top-notch service to their clients. The sooner you consider yourself a technology company, the better equipped you’ll be to plan and implement your strategies for success.

Legacy Systems, 24/7 Uptime, and Integrated IT Management

Do these issues sound familiar? Technology companies are often responsible for planning around legacy systems, and your background check company is no exception. Your clients might be on one of a hundred different software platforms and legacy systems. If you aren’t ready to integrate your applications and output with a wide variety of client operating systems and software suites, you might lose business to your competitors. Flexibility and nimble solutions are your tools to help your customers get the reports they need in a format they can use.

Forward-Looking Solutions and New Technologies

It pays to keep an eye on the horizon – the world of business technology is fast and ever-changing. You need to stay ahead of your competition and your customers’ needs in the future. It helps to continuously update and improve your services using the latest available technology. It’s important to be able to work with legacy systems, but you can’t keep your head in the past forever. New technologies like mobile apps, cloud-based computing, 24/7 database access, and remote support are all tools that can help you better serve your customers while you keep your costs low. Don’t miss the opportunities available to you and your background check business. Stay ahead of the game, and keep your ear to the ground for new developments in software, computing, and application design.

Reframe Your Business and Reap the Rewards

If you set up your background check company using the traditional service-based business model, you might not be aligned with your opportunities in the industry. Background check firms need to embrace technology and become experts when it comes to IT and managing digital assets. Your customers are rapidly changing with new technologies and software suites at their fingertips. It’s up to you to stay relevant, so it’s worth reframing how you look at your own business. Background check companies are technology companies, and it pays to act accordingly. Learn from the tech industry and stay informed about new developments on the horizon.

The days of picking up the phone and trying to reach a company for a background check and recording that information on paper are long gone. When it comes to a modern background check processes, companies are starting to automate, and for good reason. We have brought together the top five ways to make your background check processes more automated.

1) Links to various criminal databases

One of the barriers that background check companies face is the ability to link with the various criminal databases from across the world. With automation, a candidate’s information can automatically be run through a series of databases and can be cross-referenced with ease. An automated criminal record check can easily be done with the use of any number of programs on the web, or a simply written code in the application to make it work. Make sure to include CPIC (Canada) FBI and Interpol to make sure that the candidate would not be able to get around the edges. Criminal record checks are one of the cornerstones of background checks, and automation in this regard will quicken the process for your clients.

2) Links with an accredited credit check system

Credit checks, they are one of the toughest parts of any background check companies check, and yet you can easily automate this process to expedite the process. When a candidate fills out their information, your program will simply fill in their information and cross reference it with your trusted accredited credit check system. Many of these companies can easily connect between your data and the credit check company. A faster credit check is always the best for your client. It is time to automate the process.

3) Links to post-secondary databases

In today’s day and age (see the television show “Suits”), checking for a candidate’s post-secondary education needs to be a regular occurrence in a background check company. This process is best completed by automation with one of the many databases that are available for North American and European degree checks. Make sure to work with these companies to ensure that data is seamlessly transmitted during the process, and cross reference when you can to ensure the accuracy of the automation.

4) Paperless information as posted by user

For automation to happen, you need their information. Paperless information is the new norm in the background check business, and this will allow you to link with the above-mentioned databases and autofill information with ease and accuracy. Automation is supposed to make your work easier, and with access to paperless information, you will be well on your way.

5) State of the art security for mobile and web-based processes

We live in a world that is online, and with that comes the ability to protect sensitive information both on the web and mobile. If you are looking to automate, the protection of said information needs to be the first thing you look into. Whether it is through various firewalls and password protected screens, or hiring outside contractors to take care of your internal databases, this is a crucial step for automation. Ensure the security of the information, and you will be able to automate with ease.

Reliability is the basis in which a successful background check company can build upon, and a reliable website is one part of that. We live in an era in which a request for a background check can come at any time day or night, and the ability for your site to be up will mean the difference between success and failure. With that in mind, we are going to dive into what it means when your site receives a 100% uptime, and what is means for your company.

Defined

Uptime is simply the ability for a website to be viewed by a member of the public at any time. This means that if a person in country x, goes to your site they will be able to view your data, pictures and text without interruptions. Back in the early 2000’s 100% uptime for a website would be a rarity, especially if it was privately run. There were many issues that could go wrong, and the fixes were not simple. Today, however, the ability for large data centers to reroute traffic to other ISP’s if an issue is detected means that a 100% uptime is possible. Naturally, this does not involve scheduled maintenance of a site's key mechanisms which is necessary from time to time to improve security and other functions. But if a company was to host with a reputable firm, the ability to near 100% uptime is a real possibility.

100% Uptime

The thing to remember is that uptime will never be 100% in today’s day and age. However, the right hosting company can make downtime a fraction of a second, and allow your customers to practically always connect to your site. This is key, as although 100% is a marketing tool, it is another way to simply say that the hosting services are rock solid. You may be reading this and asking yourself, ok so the hosting service is rock solid, and they are going to be able to deliver an almost perfect service but why is this important? The hosting of your website provides the very bedrock in which an online company builds upon. Without an ability for your clients to reach you, the site and the business are useless. Today, if a site is not working we simply will click to the next company on Google, it really is that simple.

It’s The Standard!

Thus, the ability for your site to always be available for a potential customer twenty-four seven has never been more crucial to the success or failure of your company. No matter if you are just starting off as a background check company, or a well-established name in the industry, a reliable site is the difference maker. A hosting company that will be able to deliver a practical 100% uptime will be worth its weight in gold when you have a client base that is on the web. Now is the time to invest in that reliability, and see your business flourish in the online realm like it has never before.

Friday, 20 January 2017 00:00

Customizing the Background Check Experience

Conducting a background check isn’t an easy, one-size-fits-all process. Research management is often time consuming and a hassle to manage considering all of the variables involved.

It’s what deverus has set out to alleviate with our business operation platform. Our customizable tool optimizes the background check process for our clients, consumer reporting agencies (CRA).

There will always be a human element to background checks, which is why we set out to make our solution as intuitive as possible. Leveraging our longevity in the industry and insight from clients, we’ve built and continue to refine our software.

1. Researcher Network

One of our primary focuses when building our platform was to make it easier for our clients to keep reasonable margins. We understand that, as research sources add up, profit goes down.

Our clients can create a unique researcher network made up of different companies they have relationships with as well as individual contractors located in specific geographic regions.

The customized researcher network becomes a library of data optimized specifically to each client’s business. Researchers are organized and easily accessible, allowing clients to efficiently employ resources needed for each project.

They know what they’ll get in terms of price, turnaround time, and information quality, providing peace of mind and saving time.

2. Usability

We base our software in large part on the feedback we receive from our clients. We could build a tool we believe is amazing, but if it doesn’t solve a problem for our clients, it’s useless.

It’s why our Usability team takes time to get to know each and every client and their business before working with us in development. We can’t implement every request from every client, but the input we receive is invaluable to creating a software platform that works within the industry.

Our User Success team plays a role in that as well. When they receive a request from a client, their initial step is to determine the “why” behind the “what.”

Instead of looking at the ticket at face value, they dig deeper to uncover the real problem, which helps us a great deal in refining our platform.

We act as the experts in these situations to ensure we aren’t throwing spackle over a gaping hole. We work to fix it properly, which benefits every client.

3. Customization

After nearly two decades in the background check industry, we’ve learned that every CRA has it’s own unique way of conducting business.

Variables include how they segment departments, use researchers across geographic regions, distribute work internally and externally, and organize workflow.

Our system allows configuration across a number of points so clients can customize the system as they see fit. It’s one of the primary benefits of our solution. We understand that one way doesn’t work for everyone.

Final Thoughts

It’s gratifying for us as a company to provide real solutions to real problems for our clients. Background checks can be tedious, but our service allows clients to operate as efficiently as possible and deliver in a timely manner.

For more information or to request a demo, reach out at This email address is being protected from spambots. You need JavaScript enabled to view it..

With Amazon Web Services and the Cloud, background check companies have come a long ways from concerns about even putting background checks on the Internet. Up until the early 2000’s most companies used old software connected to an internal server and faxed around job applications and background check reports.

So with a lot of background check companies going to the Cloud, it’s truly a brave new world. deverus recently made the migration and our customers couldn’t be happier. Here are 5 main benefits to consider if you are thinking of moving to AWS.

Uptime All the Time

Working in the cloud doesn’t automatically prevent downtime, but as a consumer you can have a reasonable expectation of high performance and minimal issues. AWS topped Google and Microsoft in terms of cloud uptime in 2015, and consistently delivers on their SLA guarantee of 99.95% uptime. Actually, since deverus moved to AWS in July of 2016, we’ve been up 100%!

Elasticity

One of the greatest benefits of migrating to a cloud computing platform is the elasticity cloud computing provides. No longer are IT departments forced to estimate their computing needs, instead capacity can be increased or decreased at a moment's notice. Gone are the days of buying massive servers in anticipation of a project (and spending a significant amount of money in the process), only to find that a percentage of the server is actually being utilized. Businesses also no longer have to scramble to back-up files or move items into archive to make space for new projects when a physical server nears capacity. Instead, computing power and data storage is easily adjusted via a web dashboard from AWS.

Disaster Recovery

As Amazon is responsible for the data and processing for millions of businesses, they have incredible redundancy and fail-safe protocols in place to keep data safe and backed-up. With a 99.95% guaranteed uptime, businesses can be confident knowing that their data will always be available. Plus, end users don’t need to worry about having back-up protocols in place or having to invest in physical media to store old and archived files – Amazon takes care of all of this!

Enhanced Cost Management

The IaaS platform provides two major cost management benefits. The first is that an IaaS such as Amazon Web Services is available as a monthly service. Businesses can stretch their IT budgets across 12 months rather than having to make sure they have large sums of funding available for massive, on-time IT system upgrades or overhauls. Another benefit is that it eliminates the need to continue to purchase and maintain physical hardware which improves IT budgets while saving on cooling and electric costs.

Everyone Gets the Same High Level of Security

Moving to the cloud doesn’t mean less security. That’s a fallacy. But neither is the cloud perfectly safe. Don’t trust anyone who tells you it is. The best you can do is mitigate your risks, and Amazon has done quite a bit of risk mitigation. With AWS’s security model, you’re not outsourcing every security decision. Whether you’re a single user or a large enterprise, AWS provides the same world-class security.

All data is stored in secure AWS data centers that meet compliance and data residency requirements. You’ll need to learn the essentials of Amazon Web Services so you can properly configure AWS for your business and your clients.

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