One of the fundamental truths for any business is that in order to be successful, they must understand their customers, as well as their potential customers and stay current with emerging trends. Today’s technology allows consumers and businesses alike the greatest amount of opportunity to reach potential customers and partners, this is true for background check companies as well. This is, unsurprisingly, due to the sheer number of mediums with which a person can connect with one another. The rate that technology is advancing and being utilized is at an all time high. The rise in the gig workforce has reinforced the importance of the user experience and the need to continue to develop innovative, intuitive, streamlined, and yes, sexy, interfaces that enable people to move along the candidate experience path seamlessly. With the right user experience, background check companies can take advantage of this trend instead of being left behind.
Consider this; a job seeker in today’s ATS world must apply for positions with various companies by facing a daunting labyrinth of interfaces, uploads, keywords, formatting and other requirements only to receive a series of impersonal form letter email responses. It’s the bane of the job seeker’s existence, as if job hunting wasn’t already hard enough.
But imagine a world where applicants can walk away with a positive experience that starts from the moment they begin the application process, all the way through the applicant journey to their background check experience. That world doesn’t have endless forms to fill out. It doesn’t have error codes that force the user to re-enter all of their information, it doesn’t have 36-digit confirmation codes. The user driven economy is about proactively developing tools that make everyone’s life easier–things like pre-populated content (no more forms), geo-location services, artificial intelligence, transparency and feedback mechanisms to name a few.
Today’s tech outlook is that everyone’s user experience matters—not just the HR department. Leaders in any industry have recognized this and are taking advantage of them in a number of ways. Most of all, they recognize the importance in surpassing client expectations at all times and that lasting partnerships or client relationships are determined almost solely on user experience.
Background check providers and other HR technology companies need to embrace the new world of mobile computing. As the devices become faster, more powerful, and more ubiquitous, the gap between mobile-first and mobile-last designer will continue to grow. Don’t get left behind! Make sure your platform looks and feels great on any device. Thorough research and user testing are a must in this new mobile world we live in. Candidate background screening is now a mobile-based process for the vast majority of your potential users. Are you ready to meet them on the smaller screen?
Candidates, HR professionals, and hiring managers can all benefit from the proliferation of mobile devices. It requires a new approach and a dose of creative thinking to unlock the full potential of mobile technology. Smartphones and tablets bring a host of changes to the digital world, and it’s imperative that you tailor your company’s messaging and platforms to attract both desktop and mobile users. Mobile devices have some limitations, but the advantages for shrewd designers and development professionals are profound. Smaller screens with different dimensions demand a different approach – you need to offer concise and clean layouts to make your platform or site usable on different devices. Touchscreen applications open up a new world of possibilities to your users. Push notifications can make the difference between applicant engagement and applicant apathy.
With mobile-first design considerations, your productivity and effectiveness can increase dramatically. Mobile recruiting platforms offer greater flexibility for users and designers alike. With the right design considerations, your websites and online platforms can become far easier to navigate and use. Over half of all job applicants are using mobile sites and apps to search for their next opportunities. Without mobile design considerations, you can risk losing applicants’ interest. Failure to deliver a positive mobile UX for your users quickly translates to higher compliance costs and poor completion rates. User input is the lifeblood of the modern recruitment process, and it’s up to you to deliver an effective and easy-to-use platform for your stakeholders.
Mobile apps and websites create new opportunities to attract and engage your audience. Clean design is a must, and it’s often easier than it looks. A new design perspective on your corporate marketing materials is only part of the solution. Background check and other HR-solution providers need to make the move to faster, lighter, and more effective software to retain their market share and continue to grow their revenue. It’s not something anyone can avoid, but it’s especially important for companies looking to hire the best and brightest. Why miss out on over half of the applicant pool? Mobile is here to stay, and it will affect your business whether you are ready or not. Take the time to investigate your competitors and don’t be surprised if they are already moving to mobile-focused designs for their pages and platforms.
If you want to see a mobile first background check experience, check out deverus’ revolutionary Swifthire Mobile.
We are proud to introduce Verocity Integration Manager.
The power of ATS integrations is now in your hands.
The deverus team is pleased to deliver a highly intuitive and transparent candidate-driven mobile experience to help our customers manage the growing volume of background checks through speed, simplicity and breakthrough geo-location intelligence.
Below you will find more information on the new updates that enable you to drive new business with Swifthire Mobile’s future-ready technology.
Customized and streamlined consents and disclosures based on applicant’s residence.
An easy way for applicants to charge their background check on their credit or debit card if you choose.
Allows applicants to upload important identification and documentation to facilitate their background check.
Ability to automatically and electronically send important communications to applicants to save costs, and ensure timeliness, compliance and applicant acknowledgement.
Mobile scalability, detailed report status, mobile-friendly reports, reminder email and text capabilities, custom theme and branding, integrated order capability and others!
My team briefed me on their experience at NAPBS in Tampa this week. What an exciting and well attended show! We went with the purpose of featuring our new development initiatives and meet with both current and prospective customers. And we made two official announcements; one on the launch of Swifthire Mobile and the other on our new partnership with ISB Canada. We will be formally announcing Verocity Integration Manager on October 2, 2017.deverus launches Swifthire Mobile
The team spent most of their time giving demos of Swifthire Mobile which puts the control in the applicant’s hands as a fully mobile and compliant candidate experience, and Verocity Integration Manager designed for CRA’s to ‘self-serve’ standard integrations and enable transactions within minutes – not weeks or months. The feedback was tremendous on both of these front and back end systems that are designed to help CRA’s sell, differentiate and streamline operations. It was also validating to hear that we are ahead of the curve to provide an exceptional candidate experience as well as a quick, easy, stable and cost effective way to manage integrations.
As integrations continue to be a challenge for CRA’s, we have established a dedicated team to develop win-win relationships to enable rapid integrations as well as to provide open access API’s that further break down the barriers to smooth and expedient integrations.
Technology overall was a major theme which proves again that every business is actually a technology business. Future-ready technology is an essential ingredient to business success – and that is a mission critical goal for deverus and where we continue to invest.
UX and UI is also a top takeaway from the show. We continue to make UX/UI a priority for all of our development. It has to look great, be intuitive and easy to navigate. And it has to work.
As the founder of deverus, and being in this business for over 20 years, it’s extremely gratifying to have a team that represents us so well, is passionate about the products we provide and are dedicated to our customers. But more, it’s great to have the validation from the attendees at NAPBS, and to know that our booth was buzzing with activity and energy for our mission to revolutionize and disrupt the background check industry.
Connecting API’s (aka: Application Program Interfaces) has been a complex and almost secret tomb reserved for the savviest of developers to make a labyrinth of systems work together. The new trend is to open up API’s and make connectivity to various partners, technology platforms and ecosystems more democratized. This ‘opening’ provides new access for developers throughout the development chain to have standardized access to systems. Opening API’s allows for a smoother, faster way to integrate systems so everything works seamlessly together. It also promotes sharing across enterprises as thought leadership and innovation are often fortunate outcomes of providing open API’s.
Opening API’s for developers to connect different systems together does require an agreement between the API users and the API providers to follow established protocols and standards of use. But once the agreement is in place, system connectivity is expedited. Imagine in the background check world, a CRA brings on a new client that needs an integration with a particular Applicant Tracking System. A request is generated, the platform provider is contacted, but the ATS developers are swamped and can’t get to it. And they don’t have access to the API in order to gain connectivity. Open access API’s relieve the administrative burden of having to enlist the help of liaison teams that go between developers to communicate what needs to be done. Once the API is open, developers can quickly and efficiently get business rolling and be able to connect seamlessly.
At deverus, our focus to open API’s is to enable access for developers to ‘quick-connect’ and be able to generate new business faster rather than waiting in an integration queue. Combined with our new Verocity Integration Manager product, which is officially launching on 9/30/2017, which will enable self-serve standard integrations, deverus is focused on making it easy and simple to do business through breakthrough, future-ready technology.
Mobile-focused development has eclipsed the desktop and is delivering a big impact on many aspects of business communications and corporate design. From website to platform UX, the mobile experience is becoming the most important tool for managers and business owners. The background check industry is no exception – mobile is here to stay.
Candidates, HR professionals, and hiring managers can all benefit from the proliferation of mobile devices. Smartphones and tablets bring a host of changes to the digital world, and it’s imperative that you tailor your offering and platforms to meet the needs of both desktop and mobile users. Mobile still has some limitations, but the advantages are profound. Smaller screens with different dimensions demand a different approach – you need to offer concise and clean layouts to make your platform or site usable on different devices. Touchscreen applications open up a new world of possibilities to your users. Push notifications can make the difference between applicant engagement and applicant apathy.
With mobile-first design considerations, your productivity and effectiveness can increase dramatically. Over half of all job applicants are using mobile sites and apps to search for their next opportunities. Without mobile design considerations, you can risk losing applicants’ interest. Failure to deliver a positive mobile UX for your users quickly translates to higher compliance costs and poor completion rates. User input is the lifeblood of the modern recruitment process, and it’s up to you to deliver an effective and easy-to-use platform for your stakeholders.
Background check providers and HR technology companies need to embrace the new world of mobile computing. As the devices become faster, more powerful, and more ubiquitous, the gap between mobile-first and mobile-last will continue to grow. Don’t get left behind! Make sure your platform looks and feels great on any device. Thorough research and user testing are a must in this new mobile world we live in. Candidate background screening is now a mobile-based process for the vast majority of your potential users.
Mobile applications create new opportunities to attract and engage your audience. Background check and other HR-solution providers need to make the move to faster, lighter, and more effective software to retain their market share and continue to grow their revenue. It’s not something anyone can avoid, but it’s especially important for companies looking to hire the best and brightest.
If you put yourself in the shoes of a candidate facing a background check, you could empathize with it being a pretty stressful experience. Even among the most pure and innocent of applicants, there is always a risk that an error was made along the way that could yield a negative result. While candidates certainly have the right to request their background check report, it’s typically not something they ever consider. Generally, if an applicant makes it to the point of consenting to a background check as a condition of employment, it’s usually a formality. The candidate is excited, sometimes a bit nervous, but confident that their screening will come back clear and they can set a start date for their new opportunity.
Unfortunately, in about 20 percent of cases, a background screen returns with some type of negative result; this could be due to anything from a simple data entry error to a real conviction. This is where it gets interesting. Crickets. Nothing, nada. Persona non grata. The candidates’ worst fears are realized when suddenly, they don’t hear back from the company that they thought their contingent offer was a done deal and the applicant doesn’t even know what happened or what to do.
This happens all too often. Once a candidate signs the consent to a background check, which they usually don’t even remember they have done, everything goes behind the curtain. They have virtually no control in the process, no visibility into the status, no ability to review documents or consents. Sometimes, they haven’t even read their own report. And they certainly don’t have the ability to dispute it simply and easily.
That’s where technology comes into play. By putting the control in the applicant’s hands via mobile enabled tools, candidates can enter their own information and drastically reduce errors as well as ease the burden of data entry for background check companies and HR departments. Technology, such as our flagship product, Swifthire Mobile, enables candidates to pay for their own background check (if that is the company policy), track the entire process, see what screenings are being conducted, review all necessary (and only necessary) consents and disclosures, read reports and dispute them as necessary.
Giving the applicant control over the process is not only empowering, it actually takes a stressful experience and makes it manageable which improves both the candidate experience and speed to hire.
A recent survey by Tecmark in the UK revealed that the average smartphone user completed over 220 tasks on their device each day.* This is compared to an average of only 140 tasks completed on their desktops. Smartphone users are also utilizing their mobile devices early in the day – often before they even get out of bed; to check the weather, answer emails, and review job opportunities. And it’s also the last thing they do at night which adds up to over 3 hours and 15 minutes of mobile phone use each day on average. If you focus solely on Millennials and Gig Workers, that average is likely to be significantly higher.
With usage increasing, expectations from the user’s perspective will continue to increase as well. An exceptional user experience, especially when candidates get to their background checks, is largely defined by intuitive design and functionality, is no longer a nice-to-have. The second a user comes across a clunky user experience, it’s game over.
Here are a few tips to satisfy the Mobile-Centric Workforce in the background check phase of the hiring process:
In today’s candidate-driven job market, when people are spending so much time on their mobile devices, it is more important than ever to have an exceptional user experience that over-delivers on both form and function.*Source: Tecmark at tecmark.co.uk
Investing in technology upgrades is easy to put off, but dated hardware and software comes with its own set of consequences. Sticking to the old ways of doing business can send you (and your costs) careening into a bottomless pit of tech despair. Maintaining legacy systems is often “just something that you do” to keep your operations running, but old technology can have a creeping effect on your business. Operational efficiency isn’t the only casualty – you can lose your best people to newer, savvier firms with the latest tech, and worse, lose customers to more innovative, productive and differentiated offerings.
If you fail to keep up with the Joneses, they will often eat your lunch. If your firm relies on old standards, dusty hardware, and ancient languages (I’m looking at you, COBOL), you risk losing out on big contracts and successful bids on RFPs. Your clients are investing in their technology – are you? Even if your bid is lower, smart companies know that collaborating with you and your old tech is never as simple as it seems. Conversion and translation costs can eat up the savings quickly, and it’s not worth the risk to save a little on your costs upfront if you have a compatibility disaster waiting for you in the end.
Investing in newer technology and better systems are often cost-prohibitive until you consider your alternatives. “Doing nothing” is often the most expensive option. Newer technology and better software comes with cost savings and increased productivity. Technology producers and IT professionals are in business to do more with less, faster and cheaper. These firms compete against each other for your business, and the global nature of the tech industry produces robust competition and ever-better products and services. It’s up to you to take advantage of these advances, or you’ll find yourself eating someone else’s dust. Use technology to find solutions to your business problems, and don’t be afraid to invest money in your IT infrastructure before it’s too late.
Expectations are at an all time high, and businesses that invest in technology will continue to improve their results and save costs. If your company uses ancient technology, particularly as it relates to customer-facing tools, don’t pretend that people won’t notice. Your clients want to know that you’re on the forefront of technology, not managing the business with endless workarounds. Investment in technology can help your marketability as well as your productivity.
If you struggle to make timely investments in technology upgrades for your business, it’s time to make some changes to your planning process. Old technology needs to give way to newer, faster, and better alternatives. The first step is resource planning. As a business owner, you have to navigate your way through hundreds of different trade-offs throughout the year. While it’s easy to ignore technology upgrades, they tend to stack up over time. Set aside some of your annual budget for upgrades and implementation of future ready technology in order to stay competitive.