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A recent survey by Tecmark in the UK revealed that the average smartphone user completed over 220 tasks on their device each day.* This is compared to an average of only 140 tasks completed on their desktops. Smartphone users are also utilizing their mobile devices early in the day – often before they even get out of bed; to check the weather, answer emails, and review job opportunities. And it’s also the last thing they do at night which adds up to over 3 hours and 15 minutes of mobile phone use each day on average. If you focus solely on Millennials and Gig Workers, that average is likely to be significantly higher.

With usage increasing, expectations from the user’s perspective will continue to increase as well. An exceptional user experience, especially when candidates get to their background checks, is largely defined by intuitive design and functionality, is no longer a nice-to-have. The second a user comes across a clunky user experience, it’s game over.

Here are a few tips to satisfy the Mobile-Centric Workforce in the background check phase of the hiring process:

1. Make the experience easy and intuitive. The overall experience should feel effortless, intuitive and provide only the forms and disclosures candidates need to complete their background check.
2. Make it transparent. Candidates expect to know what is happening with their information and have the ability to review and dispute records.
3. Make it safe. Protecting candidates information is paramount. Candidates must have confidence that their sensitive information is secure.

In today’s candidate-driven job market, when people are spending so much time on their mobile devices, it is more important than ever to have an exceptional user experience that over-delivers on both form and function.