Customer Support

You have made valuable investments in your business to better serve your customers‘ needs. To achieve and maintain high levels of customer service, you require applications and services that stay up 24/7, 365 with fast access, reliability, and expert support. Increasingly, this also means having access to ongoing training to stay competitive with technology developments. We engineered our support services to provide you maximum value through collaborative knowledge resources and personalized service.

To help you be more effective, productive, and financially successful, we provide comprehensive training programs for initial launch and ongoing product training and support. Our commitment is to provide in-depth customer training, immediate access to a wide range of tools and technical support when you need it.

To meet the diverse support and training needs of our customers, we offer multiple resources and learning modalities. You have immediate, easy access to expert-level support, advanced Web tools, screening technology best practices, and administrative knowledge:

• Technical support portal – Convenient online access to the deverus knowledge base and technical support system.
• deverus University – Our online learning resource for "how-to" videos, product feature guides and Webinar training for the deverus community.
• One-on-one training – Effective, thorough sessions when you need more in-depth support to get your key personnel trained quickly.