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Seventy-eight percent of all strategic initiatives fail. Why? Not because they're bad ideas, but because typically, more thought goes into their development than their execution. What's missing is a disciplined, focused approach and a proven methodology to guide their implementation
Implementation of new processes and technology can be daunting, especially ones that affect the customers, researchers and internal staff. Even if the current situation isn't exactly what you want (or sometimes not even close), it's often easier to deal with the known current problems and limitations than to think about changing the situation.
The cold hard fact is that change is a part of growth. As you start to grow you need a successful strategy to move forward and capture new business as well as maintain a focus on existing customers. Opening up the definition of implementation beyond simply "rolling something out" provides a key insight into how to embrace change and turn it into a competitive advantage.
A successful implementation is measured by results.
Implementation is more than creating an owner's manual and an e-mail the day before the system goes live. It's an opportunity to develop closer relationships with your customers, to offer new services and to showcase your commitment to high-quality service.
We know 'implementation'
Implementation is the bridge between strategy and results.
It's the practice of identifying gaps and barriers in your internal processes and then setting in motion the actions that will make the initiative successful.
Our expertise in implementation is backed by our detailed experience in executing on thousands of technology and business process projects, all of which have taught us that there are certain things you must do to achieve success. For example:
Bringing in all aspects of a successful implementation makes a powerful impression on the market and increases the overall success of your objective. Typical implementations take a matter of weeks, as opposed to months or quarters. Getting the services launched in the right manner creates excitement and energy and prepares the way for great things to come.
Client Success Stories
A regional background check wholesale provider with over 60 employees, 500 customers, doing 25,000 background checks monthly needed to move more into providing background checks to end-users. The goal was to diversify their client base and increase profits. Currently, they were using multiple systems, one to manage court researchers, one to handle administration, and yet another for verifications and driving records. With experience transitioning multiple clients, deverus exceeded expectations by working side-by-side with the client to develop an implementation strategy that contemplated phasing out the other systems step by step while rolling out the new application simultaneously. In addition, deverus developed an internal marketing strategy for employees and existing customers so that the change was eagerly anticipated by everyone. Finally, deverus helped develop ongoing training for both employees and customers to ensure long term adoption.
In one situation, deverus helped develop an implementation strategy that created a set of beta clients who reviewed the new technology and gave feedback before roll out. Once the feedback was incorporated into the system, the client actually was able to raise prices because they delivered added value-just by listening during implementation.
Interested in how this could work for your business? Contact us >> >
Seventy-eight percent of all strategic initiatives fail. Why? Not because they're bad ideas, but because typically, more thought goes into their development than their execution. What's missing is a disciplined, focused approach and a proven methodology to guide their implementation
Implementation of new processes and technology can be daunting, especially ones that affect the customers, researchers and internal staff. Even if the current situation isn't exactly what you want (or sometimes not even close), it's often easier to deal with the known current problems and limitations than to think about changing the situation.
The cold hard fact is that change is a part of growth. As you start to grow you need a successful strategy to move forward and capture new business as well as maintain a focus on existing customers. Opening up the definition of implementation beyond simply "rolling something out" provides a key insight into how to embrace change and turn it into a competitive advantage.
A successful implementation is measured by results.
Implementation is more than creating an owner's manual and an e-mail the day before the system goes live. It's an opportunity to develop closer relationships with your customers, to offer new services and to showcase your commitment to high-quality service.
We know 'implementation'
Implementation is the bridge between strategy and results.
It's the practice of identifying gaps and barriers in your internal processes and then setting in motion the actions that will make the initiative successful.
Our expertise in implementation is backed by our detailed experience in executing on thousands of technology and business process projects, all of which have taught us that there are certain things you must do to achieve success. For example:
| » | You must concentrate on the processes that deliver the most benefits the fastest (don't take your eye off the ball). |
| » | You must engage your people to create an environment of change and improvement (otherwise they'll be your biggest obstacle). |
| » | You must use work teams to create change within the organization (teams make change happen exponentially). |
| » | You must benchmark your work and measure progress on a daily basis (monthly or quarterly won't do). |
| » | You must communicate why change is necessary (not just what the change will be). |
| » | You must confront resistance directly rather than avoid it (avoidance feeds resistance). |
| » | You must communicate with your customer and turn the change into an opportunity to provide more value. |
Client Success Stories
A regional background check wholesale provider with over 60 employees, 500 customers, doing 25,000 background checks monthly needed to move more into providing background checks to end-users. The goal was to diversify their client base and increase profits. Currently, they were using multiple systems, one to manage court researchers, one to handle administration, and yet another for verifications and driving records. With experience transitioning multiple clients, deverus exceeded expectations by working side-by-side with the client to develop an implementation strategy that contemplated phasing out the other systems step by step while rolling out the new application simultaneously. In addition, deverus developed an internal marketing strategy for employees and existing customers so that the change was eagerly anticipated by everyone. Finally, deverus helped develop ongoing training for both employees and customers to ensure long term adoption.
In one situation, deverus helped develop an implementation strategy that created a set of beta clients who reviewed the new technology and gave feedback before roll out. Once the feedback was incorporated into the system, the client actually was able to raise prices because they delivered added value-just by listening during implementation.
Interested in how this could work for your business? Contact us >> >
